Responsible gambling

To help individuals who feel they may be experiencing problems with their gambling, we offer a Voluntary Self-Exclusion (VSE) program. This allows you to exclude yourself from the gaming floor for a specified period of time, and can apply across multiple Canada venues.

If you are concerned about your own or someone else's gaming habits, please feel free to approach any staff member on the gaming floor who will be happy to help you with this process.

Responsible Gaming Tools

We understand that sometimes it may be difficult for individuals to control their impulses and we have implemented several responsible gaming tools to support our guests. These include:

• Deposit Limits: This tool allows you to set a deposit limit for your playing session, ensuring that you don't overspend.
• Time-Outs: If you feel the need to take a break from gaming, you can request a time-out and we will block your access to the gaming floor for a specified period of time.
• Session Reminders: We remind our guests of their current balance and any self-imposed limits at regular intervals throughout their session.

Support Services

If you or someone you know is experiencing problems with responsible gaming, please don't hesitate to reach out. Our team will provide support and guidance in a non-judgmental and confidential manner.

Additionally, we have partnered with local organizations that specialize in problem gambling counseling services for those who may need additional assistance. If needed, you can find brochures with information about these resources located at our front desk or ask any staff member to guide you through the process.

Session Reminders & Loss Limits

While online-style pop-up reminders are not a core feature of land-based gaming, we promote responsible play through signage and staff guidance. We encourage guests who request extended breaks or participation in exclusion programs to manage time and losses.

Our friendly front-desk staff will be happy to assist you with setting practical limits on your gambling frequency and duration if needed. They can also refer you to local resources that provide counseling services for problem gamblers.

Canada Responsible Gaming Standards

Red Deer Casino complies with all provincial guidelines established by the Canada Gaming Liquor & Cannabis Authority. We adhere to the highest standards of responsible gaming practices as mandated by law, ensuring fairness and security in every aspect of our operation.